Privacy Policy

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1. Who We Are

Benefit Assist Hub provides affordable, practical support with benefit applications, appeals, council tax disputes, and related public service matters across the UK. We are a private, non-regulated business that does not offer legal advice.

2. What Information We Collect

We may collect and process the following personal data:

• Contact Details: Full name, phone number, email, postal address 
• Case Information: Benefit type, documents provided, correspondence with authorities
• Sensitive Information: Health/disability details, financial hardship (only with your explicit consent)
• Technical Data: IP address, website usage (for analytics and security)

3. How We Use Your Information

We process your data to:

• Provide support and services you’ve requested
• Prepare and complete benefit-related forms or letters
• Communicate with you via phone, email or post
• Arrange bookings and follow-up sessions 
• Comply with legal obligations or respond to official requests
• We do not use your data for marketing without your consent.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual obligation – to deliver the service you’ve requested 
• Consent – especially for sensitive information or communications
• Legitimate interests – to operate and improve our business
   

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing.
We may share your information only when:

• You ask us to do so (e.g. submitting a form to a benefit authority)
• Required by law (e.g. legal obligation or safeguarding concern)
   

6. Data Storage & Security

We take your privacy seriously. Your data is stored securely using encrypted systems and cloud platforms that comply with UK data protection standards.We retain client data only for as long as necessary — typically up to 6 years, unless requested otherwise or required by law.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your data 
• Request correction or deletion
• Restrict or object to processing 
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand user behaviour and improve our services. You can control your cookie preferences through your browser settings.

9. Contact

To make a data request or ask about this policy, contact:

📧 Email: info@benefitassisthub.co.uk
📞 Phone: 01582 858428
📍 UK-based service provider

This privacy notice may be updated to reflect changes in the law or our services. Please check this page regularly.